FAQ

The most common reasons for cards not processing on the site are:

• The use of special characters or symbols in address fields
  If your name, address, or apartment number includes special characters, substitute them with the closest letter from the standard 26-letter Latin alphabet. Avoid using non-letter characters like asterisks (*), hyphens (-), apostrophes ('), or slashes (/).


• The billing address you entered doesn't match the card
  If your ZIP code or address information isn't a match to the one recorded with the card issuer, the card may decline.


• Your bank is not blocking the transaction
  More commonly than you might think, a bank could be blocking the transaction for a variety of reasons. Check your foreign purchase settings or other security settings, or contact your bank to resolve any limitations with our US-based company.
  
  DID YOU KNOW?
  If you prefer to purchase another way, such as crypto, PayPal, CashApp, or others, contact us with your purchase request!

Yes! Some customers prefer to pay via different methods. If you cannot or choose not to pay on the website, we gladly accept alternative forms of payment.

Alternatives include Cryptocurrency, PayPal, CashApp, US Amazon Gift Card, and more coming soon!

Many customers who use alternative payment methods prefer funding their CrushDolls.com account for future purchases in order to avoid e-mailing for each transaction. Customers who choose to fund their accounts with higher amounts are eligible for discounts.

• Fund $50, get 7% extra ($3.50 bonus)
• Fund $100, get 10% extra ($10 bonus)
• Fund $150, get 12% extra ($18 bonus)
• Fund $200, get 15% extra ($30 bonus)
• Fund $300, get 18% extra ($54 bonus)
• Fund $400, get 22% extra ($88 bonus)
• Fund $500, get 25% extra ($125 bonus)

To get started, shoot us an email at contact@crushdolls.com, or use the simple contact form!

Immediately after purchasing, look for the Order Summary on the page. Find the red “Go to Downloads” link next to each video you just purchased.

Once there, each video you purchased will have a downloadable TEXT file containing the link to that video.

"But I already closed the order page! Help!"

Don’t worry, just go to your orders!

If you were logged in when purchasing, check under your Account > Orders. Click on the order, then click on the Download icon on the video you wish to download.

No account?

Check your email that was used when placing the guest order. Don't forget to check spam. The order email contains a link to the Downloads page for that order!

If for some reason you are still having trouble, Contact Us and we will help!

In the future, consider taking a moment to make an account for purchases!

If you have your download links but are having disruptions or errors during the download, the problem is almost always caused by the following:

• Your device is low on storage space
  Our hi-res 4k videos are large and are often anywhere between 2-4 GB in size each, or larger. Ensure that you have at least double the amount of free space on your device of the content you are downloading. Devices, even when only close to being full, can have issues downloading large files.
  
  Clear some space on your device by deleting or transferring large files, especially videos, then restart the device. Try the download again.


• Restart your device
  Restarting your device, especially a phone, can often fix issues regardless of storage.
  


• Try another device
  If you've cleared the previous steps, try downloading the content on another device to rule out the problem being your original device.
  If you are able to download it, there is likely some other issue on your original device.
  
  Is your internet stable?
  CrushDolls videos can often be rather large in size due to their 4k resolution. If you are on an unstable connection, you might experience difficulties. Try switching networks or testing between using wi-fi or mobile data. Test your internet connection HERE.

Yes! We record customs at $10 a minute, plus the cost of any bugs or objects purchased for the video. Please check out our Customs page to see model availability and get started!

Please check out our Customs page to see model availability and get started!